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用最好的寵愛毛孩 To spoil your furry family with the best!

How Do I Return a Product?

IF you need to return the products, please fill out the" return claim form". The customer service will contact you soon. 

*Please notice that the product package need to be unopened when you want to return it, unless there is any product defect.

  • We accept returns  only when the product package is unopened and the product is unused within 7 days after you received the product.
  • The invoice and all the items or accessories of the product which you want to return need to be shipped back to us to complete the return process.
  • When we receive your return claim, we will contact you to determine if you are capable to return the product or not in 1-3 business days. If we accept your return we will send the courier to collect the product in 2-3 business days.
  • After we receive the return product we will check if the product is under good and unopened condition and the invoice, all the accessories are back to us.
  • If all above-mentioned return conditions are fulfilled, we will credit towards your original method of payment when possible in 10 business days.