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● Do you provide any product warranty?

Yes. We do provide one year warranty that covers disassemble parts and pieces for our pet carriers. The warranty period is determined by the date on the invoice. So please keep your invoice for ensure your

  • This warranty does not cover damage inflicted by pets, such as tearing, scratching, staining, or chewing and any tear from normal use.
  • If your product is damaged in the course of normal (or abnormal) use and tear, you may not qualify for our warranty.
  • ​Products damaged while being used in an unintended way are not covered by the warranty.


Please contact us to know if your situation is covered by warranty. 

● Do you provide product repair?

If your products are not covered by our warranty, we can still offer a product replacement for a nominal fee or repair with modest fee. We have to estimate the damage before starting the repair process.  

● Where can I purchase PurrPaw products?

You can purchase our products via our website or in the stores list below.
 

【台北】
📍GuGu House 寵物旅館
地址:104 台北市中山區敬業一路 160 號
電話:​02-8502-1008
營業時間:上午10:00 - 晚上08:00

📍東森寵物雲台北通化店
地址: 106台北市大安區基隆路二段118號
電話: (02)2732-4986
營業時間: 下午1:00-凌晨12:00

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【新北市】
📍寵樂町文創樂園
地址:新北市板橋區重慶路247號2樓
電話:02-2951-6099 (需打電話確認營業時間再前往喔,店休時間較不定)

📍東森寵物雲寵新莊店
地址:新北市新莊區中正路2號
電話:(02)2996-0026/(02)2996-0120 
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【桃園】
📍東森寵物雲桃園蘆竹店
地址: 338桃園市蘆竹區南昌路266號
電話: (03)312-0236
營業時間: 中午11:00-晚上10:00

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【宜蘭】
📍東森寵物雲宜蘭新生店
地址:260宜蘭縣宜蘭市中山路五段223號
電話:(03)932-0911
營業時間:上午10:00-晚上09:00

📍東森寵物雲宜蘭羅東店
地址:265宜蘭縣羅東鎮光榮路112號
電話:(03)954-2077
營業時間:上午10:00-晚上09:00
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【台中】
📍X-DOGZ寵物精品
地址:404台中市北區崇德路一段131號
電話:04-2234-3397
營業時間:上午11:00-晚上09:00

📍東森寵物雲台中大雅店
地址:404台中市北區中清路一段627號
電話:(04)2299-1000
營業時間:上午10:30-晚上09:30

📍東森寵物雲台中河南店
地址:407台中市西屯區河南路二段473號
電話:(04)2452-8370
營業時間:上午10:30-晚上09:30

📍東森寵物雲台中南屯店
地址:408台中市南屯區五權西路二段203號
電話:(04)2473-0277
營業時間:上午10:30-晚上07:30

📍東森寵物雲台中大里
地址:台中市大里區國光路二段441號
電話: (04)2407-9003
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【彰化】
📍東森寵物雲彰化中山店
地址:500彰化縣彰化市中山路二段515號
電話:(04)727-8222
營業時間:上午10:00-晚上09:00

📍東森寵物雲彰化中正店
地址:500彰化縣彰化市中正路二段753號
電話:(04)751-2555
營業時間:上午10:00-晚上09:00

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【高雄】
📍趴趴狗寵物精品 
地址:高雄市左營區自由二路6巷91號
電話:07-5568-668
營業時間:下午01:00-晚上09:00 《週一公休》

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【花蓮】
📍東森寵物雲花蓮自強店
地址:973花蓮縣吉安鄉自強路636號
電話:(03)857-0586
營業時間:上午10:00-晚上09:00

📍東森寵物雲花蓮中正店
地址:970花蓮縣花蓮市中正路121號
電話:(03)834-6000
營業時間:上午10:00-晚上09:00

● Do you participate any pet fair? 

Yes, we do.
We will announce our participation at least two weeks before the pet fair on our Facebook page and website.

● What if my pet like to chew or scratch on the carrier?

Please keep the carrier away from your pet if it is not in use.

If your pet will chew or scratch on the pet carrier when he/she is inside of it, you might need to see if he/she is uncomfortable or is under any abnormal situation. 
Or you might need to offer your furry family crate training.
And you can provide your pet more toys to chew on.

● How do I clean the pet carrier?

Cleaning Instructions
*Wipe exterior with damp cloth.
*Vacuum pet fur from bedding pad.
*Separate bedding pad form the pet carrier, hand wash or put it in the laundry bag before machine wash in cold, gentle cycle then line dry.

● Which pet carrier would better suit for my furry family?

Please refer to our product page, all of our products has detailed measurements and recommended weight limit listed.
Or you can simply contact us via Facebook page or Line, we can provide our recommendation for your furry family. 

Facebook: @PurrPawTW

Line:@xom5488b

email:service@purrpaw.com

● Can I get on board the public transportation with my pet in your pet carrier?

Yes, you can. Our pet carriers meet the pet carrier regulations for most public transportation in Taiwan.

● Can I use your pet carrier to carry my pet when I ride the motorcycle? 

Yes, you can. 
You can put the pet carrier on the foot area, or simply carry them with the straps.